Blueprint for the Contact Center of the Future

The IT guide for relevancy, resources, and results.

As businesses move more operations to the cloud, IT leaders are expected to be cloud contact center experts. Selecting an enterprise-grade solution for your business needs, while straightforward, isn’t a trivial task. In this book I liken the selection process to building your dream home.

The book provides strategic yet practical, step-by-step advice for anyone looking to improve their contact center. Building on a foundation of facts and furnishing with stories of successful business leaders, we keep an otherwise dry topic light and readable.

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The Sapient Salesman

Spinning Life into Lessons, One Tale at a Time

This collection of short stories, based on real-life events, showcase the salesmanship − or lack there of − in every-day interactions. Each story uses otherwise ordinary events to bring into question the sales tactics and interpersonal philosophies we employ and [perhaps] take for granted. Through the introspection they inspire, you will discover opportunities to improve your own sales practices − both personally and professionally.